Hot Chai Latte

1) Shake Free Bird Chai Concentrate bottle well.
2) Mix equal parts Free Bird Chai Concentrate and milk (or a non-dairy substitute).
3) Steam/Heat until latte is ~150°- 165°.
4) Pour into your favorite mug and enjoy.

Iced Chai Latte

1) Shake Free Bird Chai Concentrate bottle well.
2) Mix equal parts Free Bird Chai Concentrate and milk (or a non-dairy substitute).
3) Pour over ice your favorite cup and enjoy.

No.  Although we recommend using a milk steamer/frother to create the perfect cup of Chai, you can also heat on the stove or in the microwave.

Yes!  We recommend adding a 1 shot of espresso per 8oz of Chai latte.

Unopened Free Bird Chai Concentrates last 1 year from their brew date.  When properly refrigerated, Free Bird Chai Concentrate lasts 2 weeks after opening.

Yes. When properly refrigerated, Free Bird Chai Concentrate lasts 2 weeks after opening.

Yes. When stored at room temperature, unopened Free Bird Chai Concentrates last 1 year from their brew date

Yes.  We recommend Oat and Soy non-dairy alternatives.

Visit www.freebirdchai.com to easily checkout and securely make your payment online.

You can contact us here if you have any difficulties placing your order.

All orders placed after 12p PST ship the following business day (Mon-Fri) by 3p PST.  If your order has not been shipped, we can cancel your order and refund your original payment method.

Orders that have already shipped are not able to be cancelled.

All orders placed after 12p PST ship the following business day (Mon-Fri) by 3p PST.  If your order has not been shipped, we can cancel your original order and refund your original payment method.  You can then place a new order.

Orders that have already shipped are not able to be changed.

Contact our Customer Care team to receive instructions on how to receive a refund for any valid and unused discounts.

Yes.  We require all orders provide. a valid phone # at checkout. This gives our team the information necessary to provide the best possible customer experience.

Yes.  If you choose to checkout as a guest, you will not have access to past order history and will need to reach out Customer Care with inquiries.

If you checkout as a guest, you will still receive all applicable order notifications. 

Yes.

Yes but we do not provide gift messaging or gift receipts at this time.

If you card is declined, reach out to your bank directly for more information. Our team is unable to process cards manually on your behalf.

All orders placed after 12p PST ship the following business day (Mon-Fri) by 3p PST.

Shipping rates are calculated at checkout and are based on your delivery location.

Orders typically take 3-5 days to arrive after purchase.

No.

We ship to all valid U.S. addresses.  If you are unsure if we ship to your address, please continue to checkout and enter your shipping details.  If we are unable to ship to your location, you will be notified prior to completing your order.

Yes.  All orders are charged shipping.  If you live in S. Lake Tahoe, your order will be delivered via local courier.

We are not responsible for lost/stolen/damaged packages.  if you package is damaged, we recommend filing a claim with the courier and you can contact our Customer Care team for more information

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No.

Orders can be delayed to various reasons.  If you are concerned about the delivery of your order, please reach out to our Customer Care team directly for more information.

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When a tracking # is generated for your package, you will automatically receive a notification.  It is not uncommon for you to receive this notification prior to the package being picked up by the courier.  We recommend waiting at least 2-3 business days after placing your order before checking on the tracking status.

All orders placed after 12p PST ship the following business day (Mon-Fri) by 3p PST.  If your order has not been shipped, we can update your shipping information.

Orders that have already shipped are not able to have the address updated.

Yes.  All unopened product may be returned within 30 days of the purchase date.  All refunds will be processed to the original form of payment.  If the original form of payment is no longer available, refunds will be issued in the form of Gift Card/Store Credit.

Order shipping costs are non-refundable (Product Only)

Free Bird Chai is not responsible for return postage costs.

1) Contact Customer Care with your order # and reason for returning: Contact Us
2) You will receive an email notification with the return address and recommended packaging instructions.
3) 1-2 business days after receipt, your return will be processed and a refund/credit will be issued.

Returns are processed 1-2 business days after receipt.  If your return is accepted (is unopened and within 30 days of purchase date), you will receive a notification stating the amount refunded.

The actual time for the refund to be credited to your original form of payment is dependent upon your bank or financial institution.  We recommend reaching out to them direct for additioanl information.

No.

You are responsible for all return shipping costs.

No.  Shipping costs are non-refundable.

Yes.  We currently ship to the following countries:

- U.K.
- Australia
- Canada

No.  All payments must be made in USD.

Yes.  All unopened product may be returned within 30 days of the purchase date.  All refunds will be processed to the original form of payment.  If the original form of payment is no longer available, refunds will be issued in the form of Gift Card/Store Credit.

The customer is responsible for all import duties/taxes/fees.  If you would like to learn more about import duties/taxes/fees, we strongly recommend inquiring with your local customs office prior to placing an order.

Yes.  Contact our sales team to learn more:

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Yes.  Contact our sales team to learn more:

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Yes.  Contact our sales team to learn more:

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Delivery fees vary by region. Contact our sales team to learn more:

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No.

No.

No.

Yes.  Contact our sales team to learn more:

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